Returns & Exchanges

Due to the perishable nature of our cold-pressed snacks and meals, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your purchase. If your order arrives damaged or doesn't meet our freshness standards, please contact us within 14 days for a full refund or replacement.

1

Inspect Your Delivery

Check your shipment immediately upon arrival to ensure all pouches and meals are cool to the touch and the packaging is intact.

2

Document Issues

If you notice any damage or quality concerns, take a clear photo of the product and the shipping label to help us improve our process.

3

Contact Our Farm Team

Reach out to our customer care team via email with your order number and any photos of the issue within 14 days of delivery.

4

Receive Resolution

Once your request is reviewed, we will issue a credit to your original payment method or ship out a fresh replacement at no extra cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing